When choosing to experience Halong Bay aboard Catherine Cruises, your journey begins long before the yacht sets sail. It starts right at the check-in procedure at Tuan Chau Marina, the main departure point for most luxury cruises in Halong Bay. With 6-star service standards, Catherine Cruises is committed to offering every guest a quick, convenient, and comfortable check-in experience from the moment you arrive at the marina.
Here is a complete guide to the check-in process, transportation options, and essential tips to ensure your trip begins smoothly from the very first minute
1. Tuan Chau Marina – The Premier Departure Hub for Luxury Cruises
Tuan Chau International Marina serves as the primary embarkation point for a wide range of high-end cruises. With its ideal location, professional services, and modern infrastructure, it is the perfect place to begin your journey across Halong Bay.
Address: Tuan Chau International Port, Tuan Chau Island, Ha Long City, Quang Ninh
The Catherine Cruises check-in area is clearly marked and easy for guests to locate upon arrival.
2. How to Get to Tuan Chau Marina
Guests can reach the marina using various transportation options:
From Hanoi (2.5–3 hours)
- Luxury limousine
- Hanoi–Ha Long shuttle bus
- Private car or taxi
- Catherine Cruises’ pick-up service (pre-booking required)
From Van Don Airport (1.5 hours)
Taxi or private transfer upon request.
From Ha Long City Center (10–20 minutes)
Taxi or ride-hailing services are extremely convenient.
3. Catherine Cruises Check-in Procedure – Fast & Efficient
To ensure maximum comfort, Catherine Cruises has designed a streamlined check-in process that takes only 5–10 minutes.
Step 1: Arrive at the Catherine Cruises check-in counter
At Catherine Cruises’ designated lounge area, staff members are always ready to assist.
You will be asked to:
- Confirm your booking name
- Present your ID/Passport
- Receive your boarding pass
The team will verify your reservation and inform you of the estimated boarding time
Step 2: Relax in the luxury lounge
While waiting for the cruise to be ready, guests are invited to rest at the private Catherine Cruises waiting lounge, featuring:
- Spacious, modern interiors
- Complimentary welcome drink
- Assistance with luggage
This is the perfect moment to unwind before embarking on your Halong Bay journey.
Step 3: Board the Cruise Directly – No Tender Boat Required
This is where Catherine Cruises truly stands out.
While many cruises in Ha Long require passengers to transfer via tender boats, Catherine Cruises anchors directly at the harbor and welcomes guests right at the pier.
This unique advantage provides exceptional comfort:
- No need to board multiple boats
- No concerns about bad weather or choppy waters
- Safer and more convenient for families with kids or elderly travelers
- A premium experience from the very first moment
With just a short walk from the terminal, you can step onboard one of the most luxurious 6-star cruises on Ha Long Bay.
Step 4: Onboard Welcome & Cabin Orientation
As soon as you board, you’ll be greeted with:
- A safety briefing
- A short overview of your itinerary
After that, staff will guide you to your cabin so you can settle in before the journey officially begins.
4. Helpful Tips for Checking In at Tuan Chau Marina
To make your check-in process smooth and effortless, keep in mind these simple tips:
Arrive 30 minutes early
This ensures you won’t miss the boarding time and allows for a relaxed wait in the lounge.
Bring your ID or passport
These documents are mandatory for the check-in procedure.
Travel with light hand luggage
While staff will assist with your belongings, it’s best to keep essentials in your personal bag.
Stay connected
If you need support at the harbor, contact the Catherine Cruises hotline for immediate assistance.
5. Six-Star Service Standards – Reflected from the Very First Moment
What sets Catherine Cruises apart is the attention to detail in every step. From service style, lounge comfort, and personalized guidance to luggage assistance, everything reflects the elegance and professionalism of a world-class 6-star cruise.
For Catherine Cruises, guest experience begins with the simplest things: a smooth, thoughtful, and convenient process that sets the tone for an unforgettable journey.
